​WHAT ARE OPEN CLASSES?

Open Classes are drop-in or independent classes open to dancers of all skill levels,allowing them to learn a specific routine. Levels of each classes vary from Levels 0 to 3 to give dancers an idea of the estimated difficulty.

 

HOW DO I BOOK A CLASS SLOT?

* Mobile: Download the Mindbody app from the App Store / Play Store then search for New Heights.

* Desktop: Create an account on the Mindbody website.

 

IS THERE A FIRST TIME REGISTRATION FEE?

- No. Creating a Mindbody account is free.

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CAN I DO A ONE TIME CASH DROP IN WITHOUT CREATING AN ACCOUNT?

- No, all bookings must be done through your Mindbody account.

 

WHEN ARE CLASS SLOTS AVAILABLE?

- Booking opens 2 days before the day of the class, e.g. Booking for Monday classes opens at Saturday 12am midnight.

 

HOW DO I CANCEL A BOOKED CLASS?

- You may cancel your class through the Mindbody app, class credits will be returned to your account only if cancellation is done at least 3 hours before class commencement

 

WHAT IS THE CANCELLATION POLICY?

- As stated on Mindbody, credits will be returned to your account only if cancellation is made 3 hours prior to the class start time. If cancellation is made within 3 hours of the class start time, the credits will be forfeited. This applies for ALL cancellations, regardless of whether you intend to reschedule or not.

 

DO I NEED TO GO TO THE COUNTER TO TAKE ATTENDANCE BEFORE CLASS?

- Yes!

 

I FELL SICK AND WAS UNABLE TO ATTEND CLASSES. HENCE, MY PACKAGE EXPIRED. CAN I EXTEND THE EXPIRY DATE OF MY PACKAGE?

- We do not offer extensions.

 

AN INSTRUCTOR CANCELLED THEIR CLASS. DO I GET MY CREDITS BACK?

- Yes! Credits will be automatically returned to your Mindbody account 

 

AN INSTRUCTOR WAS REPLACED WITHIN 3 HOURS OF THE CLASS. I NO LONGER WISH TO ATTEND THE CLASS AS I SIGNED UP FOR THAT PARTICULAR INSTRUCTOR/SONG. CAN I GET AN EARLY CANCELLATION?

- Unfortunately no. We have not compromised on our quality of service in any way hence we do not provide early cancellations.

 

CAN I PAY AFTER ATTENDING THE CLASS?

- No, you are only allowed to attend class after payment is complete

 

HOW DO I SIGN UP FOR COURSES?

- The sign up form is in our Linktree in our IG bio or you can also Click Here. We offer courses from multiple genres from time to time and also the New Heights Odyssey dance programme meant to kickstart your journey into street genres like Hiphop and Street Jazz. 

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WHAT IS NHO?

New Heights Odyssey (NHO) is a 1 - 2 year dance training programme that aims to provide a safe space for dancers with no experience, or even for those who want to reach newer heights! Running through different phases, dancers undergo progressional trainings and are offered personalised feedback to push themselves further. For more details and to sign up, take a look at the NHO section under "Programmes. Or click this link to our instagram post for NHO. 

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WHY ARE PRICES MORE EXPENSIVE ONLINE?

- Online transaction fees applies for bookings made via Mindbody

 

IS THERE A STUDENT PACKAGE?

- We do not have student packages at the moment. However, we do have a 21 and below package (4 class for $50)

 

WHAT PAYMENT METHODS ARE ACCEPTED?

* Online: All available methods provided by Mindbody

* Over-counter: Paylah!, PayNow & Cash only

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ARE THERE TRIAL CLASSES?

- We do not conduct any trial classes. However, we do have a First Timer Promo (2 classes for $25) available if it is your first time trying our classes. 

 

WILL XXXX CLASS/COURSE BE RECURRING?

- For updates regarding class/course status, please follow our Instagram page and turn on notifications. You can also join our Telegram channel for more updates

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WHEN WILL THE NEXT XXXX GENRE COURSE BE STARTING?

- For updates regarding new courses, please follow our Instagram page and turn on notifications. You can also join our Telegram channel for more updates

 

ARE FOOD/DRINKS ALLOWED IN THE STUDIO?

- Only bottled water is allowed in the studio area. Any other food and drinks may be placed at the waiting/counter area while you are attending the class.

 

WHAT IS OPEN PRACTICE?

- Open practice is held from 3pm-6pm on weekdays, where dancers can book a slot to use a shared studio space for self-practice. It is for dancers to have a practice space with access to good facilities such as mirrors and speakers. The prices are also in our price highlight here!

WHAT IS RECITAL?

Our dance recital is a showcase that brings together our students and crews to present what they’ve been learning in class. It’s not a competition, but a celebration of growth, creativity, and community.

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HOW MANY BRANCHES DO YOU HAVE?

New Heights Studio has two branches, one in Marina Square at B1 #01/02/03 S039594 and one at Citysprouts Bedok, 200 Bedok North Avenue 1 #02-01A S469752