HOW DO I BOOK A CLASS SLOT?

* Mobile: Download the Mindbody app from the App Store / Play Store then search for New Heights.

* Desktop: Access our website at www.newheights.sg, click on the sign up tab followed by open class

 

IS THERE A FIRST TIME REGISTRATION FEE?

No. Creating a Mindbody account is free.

 

CAN I DO A ONE TIME CASH DROP IN WITHOUT CREATING AN ACCOUNT?

No, all bookings must be assigned to a Mindbody account.

 

WHEN ARE CLASS SLOTS AVAILABLE?

Booking opens 2 days before the day of the class, e.g. Booking for Monday classes opens at Saturday 12am midnight

 

HOW DO I CANCEL A BOOKED CLASS?

You may cancel your class through the Mindbody app, class credits will be returned to your account only if cancellation is done at least 3 hours before class commencement

 

WHAT IS THE CANCELLATION POLICY?

As stated on Mindbody, credits will be returned to your account only if cancellation is made 3 hours prior to the class start time. If cancellation is made within 3 hours of the class start time, the credits will be forfeited. This applies for ALL cancellations, regardless of whether you intend to reschedule or not.

 

DO I NEED TO GO TO THE COUNTER TO TAKE ATTENDANCE BEFORE CLASS?

Yes!

 

I FELL SICK AND WAS UNABLE TO ATTEND CLASSES. HENCE, MY PACKAGE EXPIRED. CAN I EXTEND THE EXPIRY DATE OF MY PACKAGE?

We do not offer extensions.

 

AN INSTRUCTOR CANCELLED THEIR CLASS. DO I GET MY CREDITS BACK?

Yes!

 

AN INSTRUCTOR WAS REPLACED WITHIN 3 HOURS OF THE CLASS. I NO LONGER WISH TO ATTEND THE CLASS AS I SIGNED UP FOR THAT PARTICULAR INSTRUCTOR/SONG. CAN I GET AN EARLY CANCELLATION?

Unfortunately no. We have not compromised on our quality of service in any way hence we do not provide early cancellations.

 

CAN I PAY AFTER ATTENDING THE CLASS?

You are only allowed to attend class after payment is complete

 

HOW DO I SIGN UP FOR COURSES?

The sign up google form is in our Linktree in our IG bio

 

WHY ARE PRICES MORE EXPENSIVE ONLINE?

Online transaction fees applies for bookings made via Mindbody

 

IS THERE A STUDENT PACKAGE?

We do not have student packages at the moment.

 

WHAT PAYMENT METHODS ARE ACCEPTED?

* Online: All available methods provided by Mindbody

* Over-counter: Paylah!, PayNow & Cash only

​

ARE THERE TRIAL CLASSES?

We do not conduct any trial classes, however we do have a First Timer Promo (2 classes for $25) available if it is your first time trying our classes. 

 

WILL XXXX CLASS/COURSE BE RECURRING?

For updates regarding class/course status, please follow our Instagram page and turn on notifications. You can also join our Telegram channel for more updates

 

WHEN WILL THE NEXT XXXX GENRE COURSE BE STARTING?

For updates regarding new courses, please follow our Instagram page and turn on notifications. You can also join our Telegram channel for more updates

 

ARE FOOD/DRINKS ALLOWED IN THE STUDIO?

Only bottled water is allowed in the studio area. Any other food and drinks may be placed at the waiting/counter area while you are attending the class.

 

WHAT FOOD IS THERE NEARBY?

Redhill food centre is a 10 minute walk from our studio!

 

WHAT IS OPEN PRACTICE?

Open practice is held from 3pm-6pm on weekdays, where dancers can book a slot to use a shared studio space to self practice. It is for dancers to have a practice space with access to good facilities such as mirrors and speakers. The prices are also in our price highlight!