HOW DO I BOOK A CLASS SLOT?

* Mobile: Download the Mindbody app from the App Store / Play Store then search for New Heights.

* Desktop: Create an account on the Mindbody website.

 

IS THERE A FIRST TIME REGISTRATION FEE?

- No. Creating a Mindbody account is free.

​

CAN I DO A ONE TIME CASH DROP IN WITHOUT CREATING AN ACCOUNT?

- No, all bookings must be done through your Mindbody account.

 

WHEN ARE CLASS SLOTS AVAILABLE?

- Booking opens 2 days before the day of the class, e.g. Booking for Monday classes opens at Saturday 12am midnight.

 

HOW DO I CANCEL A BOOKED CLASS?

- You may cancel your class through the Mindbody app, class credits will be returned to your account only if cancellation is done at least 3 hours before class commencement

 

WHAT IS THE CANCELLATION POLICY?

- As stated on Mindbody, credits will be returned to your account only if cancellation is made 3 hours prior to the class start time. If cancellation is made within 3 hours of the class start time, the credits will be forfeited. This applies for ALL cancellations, regardless of whether you intend to reschedule or not.

 

DO I NEED TO GO TO THE COUNTER TO TAKE ATTENDANCE BEFORE CLASS?

- Yes!

 

I FELL SICK AND WAS UNABLE TO ATTEND CLASSES. HENCE, MY PACKAGE EXPIRED. CAN I EXTEND THE EXPIRY DATE OF MY PACKAGE?

- We do not offer extensions.

 

AN INSTRUCTOR CANCELLED THEIR CLASS. DO I GET MY CREDITS BACK?

- Yes! Credits will be automatically returned to your Mindbody account 

 

AN INSTRUCTOR WAS REPLACED WITHIN 3 HOURS OF THE CLASS. I NO LONGER WISH TO ATTEND THE CLASS AS I SIGNED UP FOR THAT PARTICULAR INSTRUCTOR/SONG. CAN I GET AN EARLY CANCELLATION?

- Unfortunately no. We have not compromised on our quality of service in any way hence we do not provide early cancellations.

 

CAN I PAY AFTER ATTENDING THE CLASS?

- No, you are only allowed to attend class after payment is complete

 

HOW DO I SIGN UP FOR COURSES?

- The sign up form is in our Linktree in our IG bio or you can also Click Here

​

WHY ARE PRICES MORE EXPENSIVE ONLINE?

- Online transaction fees applies for bookings made via Mindbody

 

IS THERE A STUDENT PACKAGE?

- We do not have student packages at the moment. However, we do have a 21 and below package (4 class for $50)

 

WHAT PAYMENT METHODS ARE ACCEPTED?

* Online: All available methods provided by Mindbody

* Over-counter: Paylah!, PayNow & Cash only

​

ARE THERE TRIAL CLASSES?

- We do not conduct any trial classes. However, we do have a First Timer Promo (2 classes for $25) available if it is your first time trying our classes. 

 

WILL XXXX CLASS/COURSE BE RECURRING?

- For updates regarding class/course status, please follow our Instagram page and turn on notifications. You can also join our Telegram channel for more updates

 

WHEN WILL THE NEXT XXXX GENRE COURSE BE STARTING?

- For updates regarding new courses, please follow our Instagram page and turn on notifications. You can also join our Telegram channel for more updates

 

ARE FOOD/DRINKS ALLOWED IN THE STUDIO?

- Only bottled water is allowed in the studio area. Any other food and drinks may be placed at the waiting/counter area while you are attending the class.

 

WHAT IS OPEN PRACTICE?

- Open practice is held from 3pm-6pm on weekdays, where dancers can book a slot to use a shared studio space for self-practice. It is for dancers to have a practice space with access to good facilities such as mirrors and speakers. The prices are also in our price highlight here!